How to Answer
I’d start by listening to the team member in a calm, private setting. I’d ask open questions to understand the full context and ensure the concern is about behavior, not personal dislike. Then, I’d guide them toward addressing the issue constructively whether that means having a direct, respectful conversation with the coworker or, if needed, escalating through the right channels. My goal would be to support resolution without drama, keeping the team dynamic healthy and professional.
This answer shows empathy and leadership. It balances listening with accountability and encourages maturity in conflict resolution.
What makes this a strong answer?
- 👂 Prioritizes listening first before jumping to solutions
- 🧩 Clarifies facts and perspective to avoid assumptions
- 🗣️ Encourages direct, respectful communication
- 🧭 Shows judgment in knowing when to escalate
Other strong actions to include:
- Coaching the team member on feedback phrasing
- Offering to mediate a neutral conversation if needed
- Documenting patterns if behavior crosses a line
🌟 Tip: Show that you’re focused on solutions, not sides, strong leaders reduce conflict without creating new friction.
Why this question matters
This question tests your ability to navigate interpersonal issues and keep your team functional. Workplace conflict happens and the key is how you lead others through it.
- 📌 Tests emotional intelligence and discretion
- 📌 Reveals your coaching and support skills
- 📌 Shows whether you escalate issues or empower resolution
✅ Key Insight: People problems don’t solve themselves, they need calm, fair and confident leaders who model maturity.
What the Recruiter Is Really Evaluating
| What they ask | What they’re evaluating |
|---|---|
| How would you advise a team member who complained about a coworker? | Can you lead through tension and support resolution? |
| How do you handle interpersonal complaints? | Do you stay neutral, constructive and fair? |
- 👀 “Will this person stay calm and protect the team dynamic?”
- 👀 “Do they encourage maturity or feed the drama?”
- 👀 “Will they act fairly without jumping to conclusions?”
🔍 Summary Insight: Conflict happens and strong leaders turn complaints into conversations, and tension into teamwork.